Do you have experience of providing high quality administrator expertise, on a Salesforce maintenance project?
This consulting opportunity is to support our client (a leading consumer electronics company), in maintaining, improving and supporting their partner portal environment in Salesforce, a key interface between their communities.
The project needs a consultant who:
- has experience with ownership of the portal’s administration ensuring seamless and secure use of this external-facing platform. Reliability, precision and expertise in Salesforce Experience Cloud or Partner Portal are required
- can demonstrates ability to work closely with key stakeholders and has strong communication and stakeholder management skills
- has a proven track record of supporting users effectively and proactively identifying and implementing enhancements while ensuring compliance with stringent security and data governance standards.
Key services:
The key services that you'll be asked to provide are:
- administer and maintain the Salesforce Partner Portal, including user setup, access control, and portal configurations (and custom components)
- provide Tier 2 support to internal and external users and create self-service enablement materials
- drive enhancements by identifying automation and usability improvements, working with technical teams
- ensure security and compliance through regular audits and alignment with Apple’s data governance standards
- collaborate with stakeholders across business, regional, and global teams to gather requirements and support releases.
Mandatory Requirements:
Successful consultants will be able to demonstrate the following:
- Salesforce Administrator certification
- proven experience in Salesforce administration, ideally with experience managing Partner or Experience Cloud portals
- understanding of Salesforce user management, roles, profiles, permission sets, and data visibility
- strong troubleshooting skills and a user-centric mindset
- excellent communication skills to engage with technical and non-technical users
- ability to work independently and manage multiple priorities in a fast-paced environment
- previous experience in a global technology company or working with external partner ecosystems
- familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation.
Optional Requirements:
It will also be advantageous if you have:
- Experience Cloud (formerly Community Cloud) experience.
Working Pattern: Hybrid (Tues-Thurs at Battersea Office)
Contract Type: Inside IR35
Start: July 2025
Duration: 12 months