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KZ-4505 : Scrum Master - CRM Transformation

Do you have experience of providing Scrum leadership and delivery management expertise, on a complex, multi-year transformation programme ?


This consulting opportunity is to support our client, a leading asset management organisation, in delivering a CRM Transformation and Client Data Strategy Programme spanning Salesforce, enterprise data, analytics and integration capabilities. The programme is transitioning towards an Agile delivery model, requiring disciplined planning, cross-team coordination and predictable sprint-based releases.


The project needs a consultant who has:

  • extensive Scrum Master experience within complex transformation programmes
  • experience leading Scrum teams and facilitating Agile ceremonies
  • working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog
  • experience working across multidisciplinary business, data and technology teams
  • credibility with senior stakeholders and a pragmatic approach to Agile delivery.
     

Key Services
The key services that you will be asked to provide are:

  • establish integrated delivery plans, milestones, sprint goals and release schedules
  • facilitate Scrum ceremonies, backlog refinement and team planning
  • coordinate delivery across Product, Business Analysis, Data, Architecture, Engineering and Testing teams
  • manage delivery risks, issues, assumptions, dependencies and decisions
  • resolve delivery blockers and escalate cross-team issues
  • maintain prioritised backlogs, capacity plans and delivery forecasts
  • oversee release readiness, quality requirements and operational handover
  • provide transparent delivery reporting to stakeholders and governance forums
  • support quarterly planning, scaled Agile coordination and continuous improvement.
     

Mandatory Requirements
Successful consultants will be able to demonstrate:

  • proven Scrum Master experience within complex transformation programmes
  • experience leading Scrum teams and facilitating Agile ceremonies
  • working with Product Owners and Business Analysts to maintain a prioritised, sufficiently refined backlog
  • cross-functional dependency management across business and technology teams
  • proficiency with Jira or comparable Agile delivery tools
  • financial services industry experience
  • strong senior stakeholder management, facilitation and conflict-resolution skills
  • experience within regulated, data-sensitive or highly governed environments
  • ability to translate ambiguous requirements into structured delivery plans and commitments.
     

Optional Requirements
It will also be advantageous if you have:

  • Salesforce CRM or comparable enterprise platform transformation experience
  • exposure to data, analytics, integration or master-data programmes
  • asset management experience
  • experience within scaled Agile or product/platform delivery models
  • Agile, Scrum, SAFe or recognised project management certification
  • experience coordinating internal, supplier and offshore delivery teams.
     

Working Pattern: Hybrid – three days per week in the London office
Contract Type: Inside IR35
Start: ASAP
Duration: initial 6 months

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