Do you have experience of providing high quality external user support expertise, on a complex global Partner Gateway?
This consulting opportunity is to support our client (a leading consumer electronics company), in maintaining the day-to-day health of their Partner Portal environment working collaborating with regional and global teams to manage support users, monitor system operations and drive data quality initiatives.
The project needs a consultant who:
- demonstrates excellent communication and stakeholder management expertise, particularly working with business and technical stakeholders, and partner user communities
- has strong instructional writing skills and experience writing process and workflow documents to support users
- has proven experience supporting users of cloud-based technologies and has an understanding of software development lifecycles.
Key services:
The key services that you'll be asked to provide are:
- Serve as the primary contact for queries from internal sales teams and external partners, providing clear, timely updates on issues and owning to resolution.
- Prioritise cases effectively and communicate timelines and outcomes to stakeholders.
- Own the creation and maintenance of clear, high-quality documentation covering partner portal processes, support workflows, system configurations, known issues, and release changes, translating complex technical concepts for both technical and non-technical audiences.
- Triage and manage user support tickets, partnering with the Salesforce Admin and relevant teams to troubleshoot and resolve issues.
- Maintain light-touch portal configurations to support evolving business needs and partner requirements; administer user roles, permissions, profiles, and access controls in compliance with the clients internal policies.
- Support testing within release cycles, including sandbox refreshes, regression testing, deployment coordination, and environment integrity.
- Perform deduplication, data integrity checks, and mass updates as needed.
Mandatory Requirements:
Successful consultants will be able to demonstrate the following:
- Proactive, reliable, and accountable, taking full ownership in fast-paced, ambiguous environments while maintaining high standards of quality and user experience.
- Strong cross-functional collaborator with clear communication skills across technical and non-technical audiences, and comfortable working with global teams and time zones.
- Experience supporting channel users in a partner operations or customer-facing capacity within a complex cloud technology environment with multiple systems and integrations.
- Strong instructional writing and process documentation skills, with experience producing high-quality user guides.
- Proven trouble shooting and effective problem-solving skills with a data-driven mindset, high attention to detail, and a strong desire to learn and grow.
Optional Requirements:
- Proven experience supporting and maintaining Salesforce, preferably in Experience Cloud (formerly Community Cloud) environments.
Working Pattern: Hybrid (Tues-Thurs at Battersea Office)
Contract Type: Inside IR35
Start: February 2026
Duration: 12 months