JC-4409; Service Design Consultant, Public Sector

Do you have experience of providing service design expertise, on a public sector transformation programme focused on defining future services, business vision and service blueprints?

This consulting opportunity is to support our client, a leading government organisation, in strengthening business engagement across a transformation programme through the creation of a clear vision and service blueprint. The role will help define future service outcomes and support alignment between business and delivery teams.

The project needs an experienced consultant who has:

  • service design expertise within complex transformation environments
  • public sector stakeholder engagement experience across business and delivery teams
  • service blueprint and target operating model development capability
  • excellent PowerPoint, communication and visual storytelling skills

 

Key Services:

The key services that you will be asked to provide are:

  • developing service blueprints to support programme alignment
  • facilitating stakeholder engagement across business and programme teams
  • contributing to target operating model definition and design
  • creating high-quality presentation materials and visual artefacts
  • supporting the development of a future-state service vision

 

Mandatory Requirements:

Successful consultants will be able to demonstrate:

  • service design experience within transformation programmes
  • service blueprint development experience
  • stakeholder engagement and facilitation skills
  • excellent PowerPoint presentation development capability
  • existing BPSS clearance preferred.

 

Optional Requirements:

It will also be advantageous if you have:

  • previous public sector consulting experience
  • experience supporting target operating model design
  • relevant domain knowledge within government environments

 

Working Pattern: Hybrid working, remote plus London office (1 day per week) and regular travel to client locations across the UK

Contract Type: Inside IR35

Start: July 2026

Duration: 4–6 months

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